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Service & support for non-contact surface metrology

Expert guidance, fast deployment, and reliable lifecycle care for your optical 3D surface profiler — from feasibility and commissioning to training, calibration, repair, and upgrades. 

Partnering with you across the full lifecycle of surface metrology

Polytec supports you throughout the full lifecycle of your optical surface metrology — helping you choose the right setup, get productive quickly, and keep your system performing reliably for years. 

Whether you're scaling capacity, improving workflows, or adapting to new tolerances, our experts are here to ensure your metrology keeps pace with your needs — globally. 

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Application consulting & feasibility studies

Get clarity early. We evaluate your parts, materials, and tolerances to define the right metrology approach before you invest.

We start with a short discovery call and review of your requirements.
If needed, a feasibility study demonstrates achievable precision, suitable optics, and the optimal profiler configuration—using your actual sample.

  • Identify the right technology (micro vs. macro vs. bench)
  • Validate achievable accuracy & repeatability
  • Remove uncertainty before CapEx decisions
  • Secure a future-proof solution with clear documentation
  • Evaluate whether a feasibility study or PolyRent is a good next step
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Contractual measurement —let us run your metrology analysis

Sometimes the most efficient way to solve a measurement challenge is not to operate the equipment yourself — but to rely on those who know it best. With our "PolyMeasure" offering, you gain direct access to experts, know-how and technology. Typical use cases we see: 

  • Quick troubleshooting with support from experts
  • One-time measurement and diagnostics
  • FE model validation
  • Lack of in-house know-how and equipment
  • Evaluate fit of measurement solution

When timing and expertise matters most—get in touch with our PolyXperts.

Technician operating an advanced optical 3D surface profiler with measurement data visible on computer screen in a lab.

Customization & commissioning— tailored setups, fast start-up

When standard configurations aren’t enough, we adapt optics, fixtures, stages, and software workflows to your parts and processes. After installation, we commission the system on-site so you reach stable “first good measurements” quickly.

  • Custom fixtures, optics, and workflow tuning for your parts
  • Integration of your data formats, recipes, and QC processes
  • On-site commissioning for fast, validated start-up
  • Documentation and handover aligned with your quality requirements
Blue Polytec optical 3D surface profiler scanning precision mechanical parts in a controlled industrial environment.

Training & enablement — build lasting in-house metrology expertise

Our global team shows an average of over 15 years of experience in the field, bringing unparalleled knowledge of surface inspection on precision mechanics, semiconductors, optical components and more.

Sessions can cover best‑practice handling, template building, batch evaluation, automation options, backups and update procedures.

Upon request we offer custom trainings to help you make the most of your investment. Tell us about your topic and need!

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Maintenance & repair — keep your system performing reliably

We handle scheduled calibrations, preventive maintenance, and fast troubleshooting — on-site or remotely. When repairs are needed, you receive a transparent assessment and a documented path back to production.

  • ISO-aligned calibration and documentation
  • Preventive maintenance to avoid unplanned downtime
  • Fast repair turnaround (typically within two working days)
  • Remote and on-site support options
  • Ensures long-term accuracy and compliance for audits
Technician in a lab coat operating Polytec optical 3D surface profiler with 3D measurement software on a desktop monitor.

Modernization & upgrade — grow with your metrology needs

Surface requirements evolve—tolerances tighten, parts change, and workflows mature. We help you adapt your installed base so your metrology stays reliable, efficient, and ready for what’s next.

We assess your system and recommend the quickest, most cost-effective upgrade path:

  • Software upgrades and analysis modules
  • Optics, objectives, and fixture enhancements
  • Motorized stages, automation, or QC add-ons
  • Migration to a new system with attractive financial models

For short-term capacity or project peaks, modernization can be combined with PolyRent to bridge temporary needs without full investment.

Three engineers discuss results next to a Polytec 3D optical surface profiler displaying measurement data on a monitor.

Kick-start your surface metrology:
Rent, lease or let us do your measurements

With PolyFlex, you get the measurement flexibility you need — access to top-tier metrology without the upfront investment. Choose leasing, rentals, or measurement-as-a-service, and scale your capabilities instantly. PolyFlex gives you the freedom to run projects, manage budgets, and make smarter decisions with exactly the level of support you need.

We’re here to support you!

Tell us about your system, measurement setup, or issue. We help you troubleshoot, optimize your workflow, and identify the right service actions—from calibration, maintenance, repair to running contractual measurements for your projects. 

Our surface experts for your surface metrology

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