Services

The range of Polytec measurement services available allows anyone to characterize surfaces of precision engineered products using our engineering services and system rentals. That way, you can make use of our ultra-modern measuring technology without investing in your a own instrument. We can also offer you our customer training sessions and application support services. Please do not hesitate to contact our PolyXperts team with any questions about our available instruments.

Measurement service and rentals

Our PolyXperts are looking forward to supporting you with measurement services- whether in our modern labs or at your premises. We’d be happy to guide and consult you at any stage. Besides outsourcing, ask for our rental equipment, expanding your capabilities.

Learn more

PolyCare

We've got your back! Gain even more peace of mind with our industry leading PolyCare program which now includes 4 years of warranty for all purchases in 2021.

Learn more

Seminars and trainings

We offer all users, from beginners, to specialists, the chance to refresh their specialist knowledge and to exchange ideas with our experts during technology days, in seminars and at user conferences.

Polytec events


Technical support

Optical measurement systems keep their value even after many years of use. Modularly structured Service will help you to maintain the equipment to be ready for use with its latest technical revision at any time. Therefore please ensure that your Polytec Systems are regularly serviced at your nearest Polytec Support Center. This ensures correct operation after many years in use just as accurately as at the very beginning of its service life. Dependent on your preferences we can perform the Service for your Topography Measurements Systems either onsite at your location or at one of our Service Centers. In the latter case we can even offer to arrange packing and transportation for you. 

You will find Support Centers in Germany, USA, Singapore and Japan. As an ISO 9001 certified partner, we can provide all of the required Service for you. The basic modules of our Service are Calibration, Preventive Maintenance, Repair and Software Updates.

Calibration

Calibration ensures validity of the measurement results and certifies the Polytec measuring instruments to close the loop with your ISO Standard and QM regulations. The System is calibrated by matching various sensitive signal ratios. Alignment and calibration will be carried out with certified calibration tools which also follow regular traceable calibration procedures in accordance with ISO standards.

Preventive maintenance

Highly sophisticated optical measurement equipment needs some limited, but very precise care, in order to maintain the original equipment specifications and precision. It includes cleaning, realigning of the optics if needed, and if further needed, replacement of worn parts as well as maintenance of the mechanical units and functional tests.

Repair

In case a component of your Polytec System unexpectedly becomes defective we can provide fast and reliable repair with original spare parts, including maintenance of the entire system so that everything works flawlessly again. Standard spare parts we provide from stock. To keep your system up to the latest revisions, we supply parts with the latest improvements and firmware revisions included.

During the product life cycle we constantly improve the series and offer hardware or software upgrades. If you need any additional options or accessories for your current instrument, please contact us, as we may also offer suitable upgrades.

Your PolyXpert in Surface-Metrology