Our Service & Support portfolio is designed to ensure long-term performance and operational reliability of your Process Analytics systems.
From initial consulting and integration to maintenance, optimization and technical assistance — we support you at every stage of your system lifecycle.
Consulting & Integration
A stable process analytics solution starts with precise planning and application expertise.
Our services include:
- Feasibility studies for your specific measurement task
- Application and process consulting
- Selection of the optimal system configuration
- Integration into existing production lines
- On-site installation
- Commissioning and start-of-season support
- Connection to PLCs and process control systems
We ensure your system is not only installed — but fully integrated into your production environment.
Maintenance & Operational Reliability
Inline measurement systems are critical components of process control. Regular service ensures stable and validated measurement performance.
Our services include:
- Preventive maintenance
- Calibration maintenance and model updates
- Performance verification
- Service contracts with defined maintenance intervals
- On-site service
- Repairs
- Fast spare parts supply
Our goal: minimize downtime and ensure long-term process stability.
Optimization & System Expansion
Production environments evolve — raw materials vary, products change, and quality requirements increase. We support the continuous development of your analytics solution.
Our services include:
- Software upgrades
- Expansion of existing systems
- Integration of additional measurement points
- Calibration development for new products
- Adaptation of chemometric models
- Feasibility studies for new applications
This ensures your process analytics solution remains future-proof and performance-driven.
Technical Support & Long-Term Partnership
In continuous production environments, every minute counts. Our support team provides fast and solution-oriented assistance — remotely or on-site.
Our services include:
- Technical remote support
- Troubleshooting and diagnostics
- Application support
- Operator and quality control training
- Individualized service concepts
We are not just a system supplier — we are your long-term partner in process performance.
Lifecycle Support for Process Analytics
From feasibility study and system integration to maintenance, upgrades and long-term support — we ensure reliable performance and maximum uptime of your inline NIR analytics system.
With Polytec Process Analytics you benefit from:
- Real-time quality assurance
- Increased production efficiency
- Predictable operational reliability
- Sustainable investment protection
Ready to secure or optimize your process analytics system?
Contact our service and application staff.
Service Hotline: +49 7243 604-3051
(Monday-Friday; 08:00 to 15:00)
Service e-mail: service-an@polytec.de
Application e-mail: application-an@polytec.de