Remote support for data acquisition systems

Polytec Remote Support provides a fast and effective way to troubleshoot technical issues and get expert assistance with your data acquisition system. Our specialists connect directly to your system and support you in real time.

Please note: This service is currently available for customers located in the United States only.

See how remote support works

Your benefits

Fast diagnosis and issue resolution
Direct access to experienced support engineers
No on-site visit required
Secure and easy remote connection
Assistance with measurements and system-related questions

How remote support works

1. Download QuickSupport

Use the provided link to download the Polytec QuickSupport application and save it on your data acquisition or evaluation system.

Download Link
Polytec remote support screen displaying "Loading TeamViewer now..." message with a retry link on a blurred blue background.

2. Launch the application

QuickSupport is a stand-alone executable and does not require installation. Simply run the PolytecQS.exe file and wait until a valid session ID is displayed.

Polytec QuickSupport app running on a Windows PC, showing session code entry for secure remote control connection.

3. Start the support session

Contact our support team and provide the session ID or the displayed name.
Our experts will then join the session and assist you.

Polytec QuickSupport app interface displaying a session code for secure remote data acquisition system support.
Smiling male service engineer Okan with a dark background featuring colorful data acquisition components, representing expert technical support.

Get in touch with our support sxperts

Ready to start a remote session or need help with your system? Contact us and provide your session ID—our team will assist you right away.

Download

Please fill out the form to receive your download link via email in a few minutes.