Service & Support
At Polytec, customer service is our top priority. Our experienced engineers are available to support you on an initial consultation, a needed repair, with feasibility studies, system installation, and training.
PAS -Spectrometer: Troubleshooting
Maintenance & Repair
Here you will find direct contact to our service and application staff:
Service Hotline: +49 7243 604-3051
(Monday-Friday; 08:00 to 15:00)
Service e-mail: service-an@polyec.de
Application e-mail: application-an@polyec.de
Repairs
In the unlikely event that your system has a defect or gets damaged, the Polytec service team is available for fast, quality repairs.
If a service or repair is needed, please request a RMA (Return Material Authorization) number before shipping in your system.