Service and support
Engineering services, system rentals and technical services
Services
Additionally, we offer a range of services like personal assistance, on-site support, as well as replacement equipment on short-notice, calibration and repair. Please don’t hesitate to contact our Technical Service team should you have any pressing questions about our available instruments.
Trainings and on-site support
We also offer our customers training sessions and application support services. Consult our non-contact length and speed measurement experts for advice and let usconvince you before you establish the reliable Polytec laser measuring technology at your plant.
Our experts are more than happy to help integrate your length and speed sensors to guarantee a smooth production process in your facilities. Benefit from non-contact measuring technology for reliable processes that are especially secure in the long term.
Technical service
Maintain your length and speed sensor systems always in great condition. Optical measurement systems keep their value even after many years of use. Modularly structured service will help you to maintain the equipment to be ready for use with its latest technical revision at any time. Therefore please ensure that your Polytec systems are regularly serviced at your nearest Polytec support center. This ensures correct operation after many years in use just as accurately as at the very beginning of its service life.
In order to keep your production process running we offer a plug & play exchange program, or provide you with a rental unit for the duration of the Service. You will find support centers in Germany, USA, Singapore and Japan. As an ISO 9001 certified partner, we will provide all necessary service for you. The basic modules of our service are calibration, preventive maintenance, repair and software updates.
Systems verification / calibration
System verification / calibration ensures validity of the measurement results throughout the entire Polytec product lifecycle. Re-alignment and calibration will be carried out and documented with our certified calibration stand at Polytec headquarters, complying with certified laboratory standards.
Preventive maintenance
Highly sophisticated optical measurement equipment needs some limited, but very precise, care in order to maintain the original equipment specifications and precision. It includes cleaning, realigning of the optics if needed, and if further needed, replacement of worn parts as well as maintenance of the mechanical units and functional tests.
Therefore please have your instruments maintained at your closest Technical Service Center or at your location. If you wish, worn parts, like laser tubes can be replaced with a frequency matched to your usage to avoid unexpected down time at the moment when you need the equipment most. Take advantage of our exchange program which reduces your downtime.
Repair
In case a component of your Polytec System unexpectedly becomes defective we can provide fast and reliable repair with original spare parts, including maintenance of the entire system so that everything works flawlessly again. Standard spare parts we provide from stock. To keep your system up to the latest revisions, we supply parts with the latest improvements and firmware revisions included.
LSV Service program
- LSV Laser Surface Velocimeter measurement system exchange program
- Refurbishment of sensor heads
- Service upon demand