Service et support pour spectromètres de procédé
Chez Polytec, le service client est notre priorité absolue. Nos ingénieurs expérimentés sont à votre disposition pour vous accompagner lors d’une consultation initiale, pour une réparation nécessaire, pour des études de faisabilité, ainsi que pour l’installation et la formation sur nos systèmes.
Réparations
Dans le cas peu probable où votre système présenterait un défaut ou serait endommagé, l’équipe de service Polytec est à votre disposition pour effectuer des réparations rapides et de qualité. Si un service ou une réparation est nécessaire, veuillez demander un numéro RMA (Return Material Authorization) avant d’expédier votre système.
Contactez nos experts
Contactez nos experts
Ici, vous trouverez les contacts directs de notre service et de notre personnel en charge des applications.
Hotline service : +49 7243 604-3051
(Lundi-Vendredi ; 08h00 à 15h00)
E-mail du service : service-an@polytec.de
E-mail pour les applications : application-an@polytec.de
Consulting & Integration
A stable process analytics solution starts with precise planning and application expertise.
Our services include:
- Feasibility studies for your specific measurement task
- Application and process consulting
- Selection of the optimal system configuration
- Integration into existing production lines
- On-site installation
- Commissioning and start-of-season support
- Connection to PLCs and process control systems
We ensure your system is not only installed — but fully integrated into your production environment.
Maintenance & Operational Reliability
Inline measurement systems are critical components of process control. Regular service ensures stable and validated measurement performance.
Our services include:
- Preventive maintenance
- Calibration maintenance and model updates
- Performance verification
- Service contracts with defined maintenance intervals
- On-site service
- Repairs
- Fast spare parts supply
Our goal: minimize downtime and ensure long-term process stability.
Optimization & System Expansion
Production environments evolve — raw materials vary, products change, and quality requirements increase. We support the continuous development of your analytics solution.
Our services include:
- Software upgrades
- Expansion of existing systems
- Integration of additional measurement points
- Calibration development for new products
- Adaptation of chemometric models
- Feasibility studies for new applications
This ensures your process analytics solution remains future-proof and performance-driven.
Technical Support & Long-Term Partnership
In continuous production environments, every minute counts. Our support team provides fast and solution-oriented assistance — remotely or on-site.
Our services include:
- Technical remote support
- Troubleshooting and diagnostics
- Application support
- Operator and quality control training
- Individualized service concepts
We are not just a system supplier — we are your long-term partner in process performance.
Lifecycle Support for Process Analytics
From feasibility study and system integration to maintenance, upgrades and long-term support — we ensure reliable performance and maximum uptime of your inline NIR analytics system.
With Polytec Process Analytics you benefit from:
- Real-time quality assurance
- Increased production efficiency
- Predictable operational reliability
- Sustainable investment protection