Hardware & Software Maintenance
Customized Service Packages Are an Economical and Efficient Way to Protect Your Investment in Advanced Optical Measurement Technology
When properly maintained, Polytec’s sophisticated optical measurement equipment can last many years before needing to be replaced. Customized service packages can be assembled for any Polytec technology including laser vibrometer systems, laser velocimeters, micro system analyzers and white-light interferometers. With these packages, you can keep your measurement systems in great condition for their entire service life and also keep them updated with the newest software. Regularly calibrated, cleaned and subject to preventative maintenance, you are guaranteed exceptional performance even after several years - just as you were on the first day of use.
Reliability and Stability
Polytec optical measurement systems stand out due to their extremely high level of reliability and stability. Every system is individually checked in our quality control department before being delivered to the customer.
Have Your Service Package Customized
Please contact your local Polytec office to have the optimal service package assembled for your specific calibration and hardware usage requirements.
Safety through Calibration
We recommend having the instruments calibrated at regular intervals, as they can be exposed to environmental stresses while being used. Calibration gives you the assurance that you will be able to use your measurement system for a long time and remain within the limits of the original specifications. In addition, during calibration, preventative maintenance is carried out and the optical components are cleaned.
We will monitor the calibration schedule for your instruments and automatically remind you when calibration is due.
Benefit from Continuously Improved Software
Using direct customer input as our guide, Polytec software products are continuously improved in performance and in features. With every new release,
Polytec offers you better overall performance and many new application-driven functions.
Automatic Access to the Best Technology
As a participant in our software service program, the newest release will automatically be made available to you.
Keep Productivity High
Add on a software services contract and benefit from the advantages of the newest software immediately. Get the highest possible productivity from your Polytec measurement system!
Certified Quality According to DIN EN ISO 9001:2000
About the Hardware Services
For systems with an integrated data acquisition system (PSV, MSA), optical sensor heads and controllers are included in the hardware service; however, data management systems with peripherals are not covered. We would be glad to offer you a service package for these components on request.
Special service packages apply to systems that are in continuous use (process integration or 100% quality inspection). Please contact us for specific details.
Not included in the scope of hardware service benefits are calibration or repair work which becomes necessary due to applications which are outside of the intended or normal use of the equipment.
About the Software Services
The software services apply for a period of one year. Calendar years where no contract was active must be ordered retrospectively when taking up the
software service again.
The software services only provide benefits that apply to Polytec software. Updates of operating systems and upgrades of the data acquisition systems are not included in the scope of benefits.
Polytec Diagnostic Report is an easy to use tool that collects all necessary information about the the hardware and software environment of your Polytec measurement system for a successfull support by the Polytec Customer Service.
To use this tool the Microsoft .NET Framework has to be installed, which you can download here:
The details are explained in the readme file that comes with the tool.
QuickSupport is your direct link to the Polytec Customer Service. It's a tool for remote diagnosis and maintenance of Your Polytec measurement system
The tool requires no installation on the computer of the Polytec measurement system and can be launched directly if an internet connection is available.
2 versions are available:
- Exe file for direct execution after download
- Zipped version incase your fire wall will not allow downloads of exe files